Sign in to NDAX — Secure access made simple

Welcome to the NDAX sign-in guide. Use this page to quickly access your account or follow step-by-step help if you encounter problems. The instructions below explain how to sign in using your email or phone number, enable and manage two-factor authentication (2FA), recover access safely, and what to do if you suspect an unauthorized activity.

Quick steps to sign in

1. Open the official NDAX sign-in page and enter the email address or phone number associated with your account.
2. Type your password into the password field. Passwords are case-sensitive — double-check Caps Lock.
3. If you have two-factor authentication enabled, enter the current 6-digit code from your authenticator app or the SMS code sent to your verified phone number.
4. Click Sign In. If the credentials are correct you will be taken to your dashboard.

Security best practices

NDAX is designed to protect your digital assets. Here are practical steps to keep your account secure:

• Use a unique, strong password that mixes letters, numbers, and symbols. Avoid reusing passwords from other services.
• Enable 2FA with an authenticator app (Google Authenticator, Authy, or similar) rather than SMS when possible — authenticator apps are less vulnerable to SIM-based attacks.
• Keep your device’s operating system and browser up to date. Security patches reduce exposure to known vulnerabilities.
• Use a reputable password manager to store complex passwords and to detect reused credentials.

Troubleshooting common login problems

If you can’t sign in, follow these checks in order:

1. Incorrect password: Use the “Forgot password” link to request a reset email. Only follow reset links from the official NDAX domain.
2. Two-factor code not accepted: Ensure the time on your phone is synchronized (authenticator codes rely on accurate time). If using SMS, verify that your mobile network is delivering messages.
3. Account locked: Multiple incorrect attempts may temporarily lock access. Wait a short period, then try again or use account recovery.
4. No access to email or phone: If you lost access to both your email and phone, contact NDAX support and be prepared to verify your identity with the information you previously registered (photo ID, verification codes, or KYC details).

How to recover your account safely

Account recovery is intentionally strict to protect users. Start with the platform’s built-in recovery flow — you will be asked to confirm identifiable account details. Avoid social media help requests containing personal data. NDAX support will never ask for your password or full private keys.

Recognizing phishing & scams

Be cautious of unsolicited emails, text messages, or social media DMs that ask you to click links or enter credentials. Always confirm:

• The sender’s domain — phishing attempts often use similar-looking domains or subdomains.
• That the message uses your real name and contains account-specific details only NDAX would know (but bear in mind that details can be spoofed).
• If in doubt, open a new browser window and navigate manually to the NDAX website rather than clicking links.